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Celebrating 1,925 Years of Service

Since our inception, HKBN has always trumpeted the potential of our Talents. Attracting and retaining high-caliber people is always our main business objective.

On an annual basis, we show our appreciation to individuals who give their dedication and loyalty to HKBN. And we organize the HKBN Long Service Awards, an event that celebrates the contributions of Talents who have provided us with 5, 10, 15 or even 20 incredible years of service!

This year, our HKBN 2014 Long Service Awards ceremonies were recently held in Hong Kong and Guangzhou. Attended by friends, family and fellow HKBN Talents, both events honored each recipient individually with a gold coin – weighing up to one ounce in size – and a lovely award that came with a special letter handwritten by our CEO William. In Hong Kong and Guangzhou, 148 and 88 Talents were respectively recognized for their long service – which altogether combine for 1,925 years at HKBN!

And in the spirit of looking back that accompanies our Awards, we've gone up close with three colleagues who have spent most – if not all – of their working life with HKBN. Together we’re reminiscing about half a lifetime spent here to ponder how each person – from the early days up to the present – has grown alongside HKBN.

HKBN Long Service Award 2014

Groomed to lead

Ryan Li,
Senior Manager – Sales
Co-Owner

15 years with HKBN

Ryan's early years at HKBN; a charming family portrait; Ryan rewards fellow CPEs with cool refreshments
1. Ryan's early years at HKBN (1st from left, front row) / 2. A charming family portrait / 3. Ryan and his teammates

Ryan Li, our Senior Manager – Sales, is an inspiring example of what's possible when the relationship between employee and employer is built around trust. Shortly after earning a degree in Engineering, Ryan joined HKBN as a fresh-faced Talent selling IDD services door-to-door. Energetic and eager, he soon delivered results and received his first promotion within 6 months. "Early on, I was entrusted with the responsibility of looking after other Talents," he recalls.

Early on, I was entrusted with the responsibility of looking after other Talents.

Two years after meeting his girlfriend, a former HKBN Talent, Ryan was asked to focus on Guangzhou in 2003, where he would spend 6 days a week overseeing telesales and Customer Service operations. "It was difficult, but I would return to Hong Kong on Sundays, spending time with family and my girlfriend," says Ryan, "At the time, we had a plan set out for marriage."

A faith in Ryan's leadership skills saw his eventual return to Hong Kong five years later. Armed with a spectrum of experiences, he soon managed close to 300 Talents and impressively expanded – as he continues to do – HKBN’s market share in residential broadband. Now an HKBN Co-Owner and married with two children, aged 3 and 1, Ryan looks back and smiles, realizing how much he has transformed over the years.

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Success reborn

Charlies at her workstation in Guangzhou; Sweet gesture from teammates on Valentine's Day

Charlies Fung,
Supervisor – Customer Relations

10 years with HKBN

1. Charlies at her workstation in Guangzhou / 2. Sweet gesture from teammates on Valentine's Day

By her own admission, our Customer Relations Supervisor Charlies Fung was once a quiet, easy-going person who shied away from the limelight. Her about-face was noticed six years ago, when she was reunited with former teammates. "Everyone was shocked at how outspoken I'd become," she recalls. So why the sudden turnaround? "By nature, I'm a shy person," she explains. "This company has always treated me with lots of patience, allowing a chance to develop my confidence – and discover myself – through more opportunities."

Through trust and opportunities from the company, I developed the confidence needed to express myself.

From roles in Customer Service (CS), Customer Care, and Retention to her work with IDD and eventually becoming a team leader for other CS Talents, Charlies has had a hand in virtually every aspect of HKBN operations in Guangzhou. Grateful for her experiences, she correlates success with her change in personality. "Through trust and opportunities from the company, I developed the confidence needed to express myself," she remembers. "From that point, I became unhinged and pursued what I really wanted professionally, excelling in areas I hadn't before."

A proud mother, Charlies is now an outspoken role model who provides training to less experienced Talents. "Thanks to HKBN, I was able to transform into the person I am today," she says proudly. "And now I want to give back to HKBN by sharing everything that I've learned."

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Grow with the flow

Brian Au
Officer – Quality Management

15 years with HKBN

Brian posing with teammates from Customer Service; Brian participates in fun team building exercises
1. Brian posing with teammates from Customer Service (2nd from right) / 2. At a fun team-building exercise

Buzzing with a fond sense of nostalgia, our Quality Management Officer, Brian Au recalls his early experience: "Back then, things happened extremely fast," he says. "Most astonishing was how the entire company could mobilize in an instant for any task." This sense of duty to go wherever needed still remains, and is the motivation that drives Brian's ongoing development. "It's quite normal to be invited to experience new aspects of the HKBN business," he says.


I've come full circle in the knowledge chain of HKBN, going from the frontlines to the supporting backend.

Having started his career in Customer Service (CS), Brian grew as he mastered his knowledge of each new service such as IDD, 56K Internet, broadband and more. After a tenure as CS team leader, Brian was given another new challenge – testing his ability to handle tricky situations – in Customer Care. "Thanks to the company, I was invited to join our Online Service team," he tells. "At this time, I started to realize how important it is to see the bigger picture." His turnaround drove a new obsession with branding and its impact, and eventually earned him an offer into Quality Management. "I've come full circle in the knowledge chain of HKBN, going from the frontlines to the supporting backend, which helps my work tremendously here at Quality Management," he says. "Over the years, HKBN has given me so many opportunities to develop and grow, and this has so far been the most thought-provoking and satisfying."

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Below are names of all the Talents recognized during this year's Long Service Awards. Let's applaud them!

20 years of service

Annie ChanAssociate Director – Customer Relations
Co-Owner
Dick IpAssociate Director – Consulting & Project Management
Enterprise Solutions
Co-Owner
Wai KwokDistrict Service Network Consultant
Sylvia LeeMarketing Assistant
Yoyo NgSenior Manager – Operation
Sharon PangSenior Officer – Business Operations Support
Mick TongManager – Network Development
Co-Owner

15 years of service

Brian AuOfficer – Quality Management
Kitty ChanSenior Officer – Operation
Alex ChuManager – Sales
Co-Owner
Demi ChuenSenior Officer – Customer & Technical Service
Wayne ChungSenior Operation Coordinator
Lina FanOffice Assistant
Alex HuiOfficer – Technical Support
William KwanManager – Network Infrastructure
Ken KwongManager – Sales
Enterprise Solutions
Co-Owner
Noel KwongAccount Manager
Ken LaiCorporate Technician
June LamDirector – Digital Operations
Co-Owner
Dumas LeeEngineer
Ryan LiSenior Manager – Sales
Co-Owner
Patrick MaAssistant Manager – Sales
Mikron NgDirector - Acquisition and Value-Added Services
Co-Owner
Michael NgSenior Account Manager
Kennis TsangAssociate Director – Enterprise Solutions
Co-Owner
Tse Wing KitAssistant Shop Supervisor
Wong Wai ShingEngineer
Alvin YeungAssistant Manager – Sales
Talents in the spotlight for 20 and 15 incredible years of service
Photos of celebration taken during both ceremonies in Hong Kong and Guangzhou

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10 years of service

Hong Kong Talents
Alan AuSenior Service Technician Chan Hoi TinDriver
Chan LuiEngineer Michael ChanEngineer
Chan Hoi LokSenior Service Technician Andy ChengNetwork Technician
Keung ChengSenior Engineer Kitty FungCredit And Collection Assistant
Kong Shing ShanAssistant Engineer Andy KooAssistant Operation Officer
NiQ LaiHead of Talent Engagement & Chief Financial Officer
Co-Owner
Colo LawDistrict Service Engineer
Lee Ka YunSenior Service Technician Money LeongOfficer – Credit And Collection
Ken LeungAssistant Engineer Gary LeungAssistant Manager – Sales
Joe LeungSenior Marketing Manager
Co-Owner
Franki LeungSenior Operation Officer
Ken LeungUnit Manager Philip LiAssistant Engineer
Gigi LinAssistant Operation Officer Lo Tat YuenDriver
Alex LoSenior Account Manager Iris LukAssistant Officer – Learning & Development
Ivy NgAssistant Officer – Finance Ng Ngai MingService Technician
Pang Ping CheungDriver Grace PoonAssistant Operation Officer
Allen PoonSenior Customer & Technical Service Executive Elinor ShiuAssociate Director – Marketing
Enterprise Solutions
Co-Owner
Trasan ShiuSenior Manager - Customer Relations
Co-Owner
Shiu Chi KinSenior Network Support
King TaiAccount Manager Shan TongSenior Operation Executive
Henry TsangService Technician Raymond TsoiAssistant Engineer
Danny WongEngineer Wong Tsap TaiNetwork Support
Chris WongOA Supervisor June WongOfficer – Credit and Collection
Yim Kwok KeungDriver Victor YipAssistant Officer – Finance
Guangzhou Talents
Steven ChanTelesales Executive Cat ChanAssistant Customer Retention Supervisor
Susan ChanAssistant Customer Relations Supervisor Micki CheungCustomer Relations Executive
Debora CheungSenior Talent Management Officer Rainbow ChowAssistant Customer Relations Supervisor
Frank DuenAssistant Customer Retention Supervisor Funny FanOperation Support Executive
Ema FongSenior Customer Retention Executive Betty FungSenior Customer Retention Executive
Charlies FungCustomer Relations Supervisor Man HoSenior Telesales Executive
Jacqueline HoAssistant Customer Retention Supervisor Windy HoAssistant Operation Support Officer
Shine HonAssistant Unit Manager Miko JikSenior Telesales Executive
Jojo KwongAssistant Customer Relations Supervisor Kenny LamSenior Customer Retention Executive
Mimi LauSenior Operation Support Executive Ruby LauAssistant Telemarketing Supervisor
Kelvin LawAssistant Customer Retention Supervisor Wendy LeeQuality Management Executive
Hugo LeeSenior Customer Relations Executive Roy LeeAssistant Unit Manager
Winnie LeungSenior Clerk Kit LeungTelesales Executive
CK LeungAssistant Customer Retention Supervisor Fatas LeungAssistant Customer Relations Supervisor
Webber LiuSenior Telesales Executive Dickson LoCustomer Retention Executive
Sunny LungSenior Telesales Executive Ricky MakAssistant Telesales Manager – Enterprise Solutions
Maggie MakQuality Management Executive Sally ManSenior Customer Relations Executive
Vivi PoonTelesales Executive Sherry SiuSenior Support Officer
Carmen SoCustomer Relations Executive Kinkin SzetoCustomer Relations Executive
Tsui King Na Office Cleaner Kawaii WongSenior Programmer
Bicky WuAssistant Customer Relations Supervisor Amy YeungSenior Telesales Executive
Terry YeungQuality Management Executive Isabel YipTelesales Manager – Enterprise Solutions

5 years of service

Hong Kong Talents
Min AuSenior Officer – Sales Support Joe ChanAccount Manager
Kenme ChanAssistant Officer – Credit and Collection Amy ChanCo-Ordinator
Med ChanOperation Executive Van ChanProducer
Vincent ChanSenior Engineer Chan Ka ChunSenior Network Technician
Lisa ChanSenior Shop Executive Chan Lap MingService Technician
Cheng Mong KeyService Technician Dave CheungNetwork Technician
Cheung Chi KwongOnline Services Executive Patrick CheungProject Coordinator
Cheung Kwok YanSenior Sales Executive Cheung Cheuk KiService Technician
Winnie ChoyProject Co-Ordinator Noddy ChuiSenior Shop Supervisor
Billy ChungNetwork Support Fok Chun TungTechnical Support
Franco HoAnalyst Programmer Tiffany HoSenior Shop Executive
Oxygen HoSenior Shop Executive Steven HuiOfficer – Intelligent Building Services
Vincent HungNetwork Support Eric HungNetwork Technician
Cloud IpSenior Network Support Martin KanAssistant Manager – Solution Consulting
Tommy KwanAssistant Manager – Sales Kwan Yue HinSenior Sales Executive
Bernice KwokSenior Online Services Executive Kelvin LaiAssistant Manager – Marketing
Roy LaiField Supervisor Lai Chun TungSenior Sales Executive
Paul LaiService Technician Anthony LamAssistant Manager – Sales
Fred LamAssistant Manager – Sales Yolanda LauAssistant Officer – Finance
Roy LawSenior Service Technician Kennies LeeSenior Shop Executive
Kelvin LeiSenior Service Technician Ken LeungAccount Manager
Leung Lap YipAssistant Unit Manager Michael LeungSenior Account Manager
Cindy LeungSenior Manager – IT
Co-Owner
Ken LeungSenior Shop Supervisor
Alex LiAccount Manager Don LiManager – Solution Consulting
Enterprise Solutions
Co-Owner
Eddy LiUnit Manager Yonnie LoArea Service Manager
Kat LoSenior Field Supervisor Lo Wing KeungSenior Sales Executive
Steve MakArea Service Manager Peter PangAssistant Manager – Sales
Tinkle PangSenior Operation Executive Kico PangSenior Shop Executive
Pong Kim PangSenior Sales Executive Edmond PoonSenior Sales Executive
Ariel SiuProject Coordinator Shan TamManager – Business Advisory And Internal Audit
Co-Owner
Jason TamSenior Officer – System Support Wilson TsangAssistant Engineer
Tsang Lai Po Project Coordinator Tsoi Ho YinEngineer
Steven WongAccount Manager Sing WongAssistant Engineer
Johnny WongAssistant Shop Supervisor Boris WongManager – Sales
Enterprise Solutions
Co-Owner
Rachel WongOperation Executive Wong Shek LungSenior Sales Executive
Jojo WooAssistant Manager – Sales Bianca YauOfficer – Corporate Relationship
Hang YeungAssistant Engineer Sky YuenAssistant Shop Supervisor
Stanley YuenOfficer – Corporate Relationship Yuen Pui LaiSenior Sales Executive
Ryan YunEngineer Tianwei ZengAssistant Engineer
Guangzhou Talents
Nic ChanTelesales Executive Ray ChanCustomer Relations Executive
Theresa ChanOperation Support Executive Jimmy ChanAssistant Operation Support Supervisor
Shadow ChanSenior Operation Support Executive Dick ChikCustomer Retention Executive
Ann ChuCustomer Retention Executive Kenson ChuCustomer Relations Executive
Cindy ChuCustomer Relations Executive Tammy FanCustomer Retention Executive
Miko FungSenior Telesales Executive Ivan HoTelesales Executive
Sunny HoCustomer Relations Executive Ivy HuiCustomer Relations Supervisor
Sugar KanCustomer Retention Executive Samuel KwanAssistant Telemarketing Supervisor
Jerry LaiSenior Telesales Executive Ben LamTelesales Executive
Alex LauSenior Telesales Executive Niki LawCustomer Retention Executive
Hebe LeeTelesales Executive Yoyo LeungTelesales Executive
Susan LeungAdministrative Clerk Kelvin LeungAssistant Customer Retention Supervisor
Zoe LeungSenior Telesales Executive Alex LeungTelesales Executive
Dick LingCustomer Retention Executive Mila LukCustomer Relations Executive
Wilson MokAssistant Customer Retention Supervisor Kelvin MokAssistant Telemarketing Supervisor
Tony PangCustomer Retention Executive Martin SoCustomer Relations Executive
Tank TamCustomer Relations Executive Choye TamAssistant Operation Support Officer
Benny TangCustomer Retention Executive Chris TangCustomer Relations Executive
Yuki TangCredit & Collection Clerk Bruce TsangAssistant Telemarketing Supervisor
Niko WongSenior Customer Retention Executive Sisi WongOperation Support Executive
Victoria WongCustomer Relations Executive Kiki WongAssistant Customer Relations Supervisor
Pinko YamSenior Operation Support Executive Comet YuenSenior Operation Support Executive

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