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Dear Friends of HKBN
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HKBN Launches World’s First Fibre Broadband Dual Guarantee!
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With full confidence on our network quality, we are bold enough to launch the WORLD’s FIRST^ Money Back Fibre Broadband Dual Guarantee. Along with our upgraded 2000M fibre broadband service for residential market, we are pledging to offer smooth and speedy broadband experiences with industry-leading service quality and network performance.
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Demand for high-speed broadband services continues to surge in the post-pandemic era. Working, learning, or gaming at home requires the support of a fast and stable network. As a leading integrated telecom and ICT solutions provider, we are again bringing disruption to the market by offering our Fibre Broadband Dual Guarantee^ with “Speed Guarantee”* and “Low Latency Guarantee”# designated for gamers, ensuring smooth network speed and low-latency gaming experience with designated popular game servers. Residential customers will be entitled for twice the daily fee for each day which the service is out of guarantee range after application and approval*#. Both new and existing customers who subscribe to our designated home broadband service plans can enjoy the guarantee!
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In parallel, we have also launched an upgraded 2000M broadband service for customers who demand the ultimate in performance and speed. The upgraded 2000M service offers customers the flexibility to choose their preferred routers, including the latest Wi-Fi 6/6E router series with 2.5Gbps WAN ports, customers can experience ultra-fast Internet that surpasses the previous download speed limit of 1000M, doubling the download speed to satisfy the surging network needs of households with multiple devices, and fully experience unimpeded performance on the latest mobile phones, tablets and computers. For more details, please click here.
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Rex Hui, our Co-Owner and Director - Product Development & Management, Residential Solutions said, “Daring to challenge and innovate has been the DNA of HKBN’s business. With our disruptive first^ Fibre Broadband Dual Guarantee and upgraded 2000M broadband service launch, we’re literally bringing customers world-leading network experiences that address both speed and usage needs. In the future, we’ll never stop challenging ourselves to improve service quality, so as to deliver unparalleled network services to our customers.”
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^ We are the first telecommunications provider in the world to offer compensation in Hong Kong dollars for the “Fibre Broadband Dual Guarantee”, and the only telecommunications provider in Hong Kong to offer guaranteed speeds for designated 100M to 2000M fibre broadband services. (As of 24th April 2023)
* "Speed Guarantee” is only applicable to designated home broadband service plans “Speed Guarantee” refers to the "Hong Kong Broadband Network Speed Test" result, which, except designated circumstances, shall not be lower than the relevant “Guarantee Range” of the respective broadband speed service plan selected by subscriber.
# " Low Latency Guarantee" is only applicable to designated home broadband service plans. “Low Latency Guarantee” means that, except designated circumstances, the continuously tested game round-trip latency shall not remain higher than the round-trip latency guaranteed range of the designated network game provider's designated server location listed on HKBN's website www.hkbn.net/personal/gaming/en/latency-monitoring. We reserve the right to modify the round-trip latency guaranteed range from time to time without further notice.
Terms and conditions apply. |
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Leading through purpose, HKBN tops Hong Kong’s telco industry in ESG*
*Based on the Hang Seng Corporate Sustainability Benchmark Index and MSCI’s ESG Ratings
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